Refund policy
We are not collecting payments during prelaunch. When generation opens, failed requests will restore the credits used, and you can contact us about a defective or undelivered result.
Technical generation failures
If a request reaches a confirmed failed state and no usable video is delivered, the planned system restores the generation credit once. A credit restoration is not the same as a refund to your card. If you would prefer a monetary refund for an unused failed request, contact us for review.
Quality complaints
If a delivered video has a material technical defect or does not perform the advertised service, contact us within seven days with your order identifier and an explanation. We will review the result and offer a replacement, credit restoration, or refund as appropriate. We will not require a new payment to investigate.
Unused purchases
Contact us within 14 days if you have not used a purchased pack. Refund eligibility may depend on the payment provider, applicable law, and whether generation has started. A completed satisfactory digital service is generally not refundable solely because you changed your mind, subject to mandatory consumer rights.
Processing time
Approved monetary refunds are submitted through the original payment provider. Bank processing times vary. Do not include card numbers or account passwords in a support message.
Questions about this policy? Contact the site operator.